Refund and Returns Policy for Modamavel

Effective Date: December 23, 2024

At Modamavel, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a clear and straightforward return and refund process. Please review the following policy for returns and refunds.

1. Eligibility for Returns

We accept returns for most products within 30 days of delivery. To be eligible for a return, the following conditions must be met:

  • Condition: Items must be in their original, unused condition with all original packaging, tags, and accessories intact.
  • Proof of Purchase: A receipt or proof of purchase is required to process a return.
  • Non-Returnable Items: Certain items cannot be returned, including:
    • Used or damaged products.
    • Clearance or sale items, unless defective.
    • Personalized or custom-made products.

2. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call us at (513) 829-6554 within 30 days of receiving your order. Please provide your order number and details about the product you wish to return.
  2. Return Authorization: Once we confirm that your item is eligible for return, we will issue a Return Authorization and provide you with instructions on how to return the item.
  3. Return Shipping: You will be responsible for the cost of return shipping, unless the item is defective or an error was made by us in fulfilling your order. We recommend using a trackable shipping service to ensure that your return is safely received.

3. Refunds

  • Processing Time: Once we receive your returned item, it will be inspected. If the product meets our return conditions, we will process your refund.
  • Refund Method: Refunds will be issued to the original payment method (e.g., credit card, PayPal, etc.).
  • Timeframe: Please allow 7-10 business days for the refund to be processed after the returned item is received. The time it takes for the refund to appear in your account depends on your payment provider.

Important Note: Shipping costs are non-refundable, and the customer will bear the return shipping costs unless the return is due to an error on our part or a defective product.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, we recommend returning the original item and placing a new order for the replacement. To initiate an exchange:

  1. Contact us at [email protected] with your order details.
  2. Follow the return process outlined above.
  3. Once we receive your returned item, we will refund the purchase amount, and you can place a new order for the product of your choice.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. We will cover the return shipping costs and provide you with a replacement or full refund. To report a damaged or defective item:

  1. Contact our customer service team at [email protected] with your order number and photos of the damaged or defective item.
  2. We will guide you through the process of returning the item and issuing a replacement or refund.

6. Refunds for Gift Purchases

If you received an item as a gift and wish to return it, we will provide you with a store credit or exchange, provided the return meets our eligibility criteria. Please note that a refund to the original payment method will only be issued if the gift giver made the original purchase.

7. Cancellations

If you wish to cancel your order before it has been shipped, please contact us immediately at [email protected]. We will do our best to cancel your order, but once the item has been processed or shipped, cancellations cannot be guaranteed. You will then need to follow our return process.

8. Customer Service

If you have any questions or need assistance with a return or refund, our customer service team is available to help:

Our team is available Monday to Friday, from 9 AM to 5 PM EST, and will respond to your inquiries promptly.

9. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.